Shipping Policy

1. Order Processing

All orders are prepared within 3–7 business days after payment has been confirmed. Business days exclude weekends and South African public holidays.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

2. South African Delivery

We offer nationwide delivery within South Africa at a flat rate of R150 per order.

Estimated delivery after dispatch is 3–7 business days. Delivery to outlying areas may take longer.

3. International Delivery

We currently offer international delivery on a selected range of products to:

• Australia
• Belgium
• Botswana
• Canada
• France
• Germany
• Ireland
• The Netherlands
• Namibia
• New Zealand
• United Kingdom

International delivery is available only for products and destinations that qualify at checkout.

4. International Shipping Rates

International shipping charges are calculated at checkout according to the destination and total parcel weight.

Our current international service accommodates parcels of up to 1 kg. If an international shipping option does not appear at checkout, the order may exceed our current weight limit, contain an ineligible product or fall outside our supported delivery destinations.

5. International Delivery Times

International orders are sent from South Africa using tracked courier delivery.

Estimated delivery after dispatch is 7–10 business days. This estimate does not include our 3–7-business-day order preparation period.

International delivery times are estimates and may be affected by customs processing, destination-country inspections, remote delivery locations, severe weather, carrier delays or other circumstances outside our control.

6. Import Duties, Taxes and Customs Charges

International orders may be subject to import duties, taxes, customs charges, brokerage fees or carrier clearance fees imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product price or shipping fee and remain the customer’s responsibility.

Flowers from my Meadow cannot predict or control charges imposed by foreign customs authorities. Customers are responsible for confirming any destination-country import requirements before ordering.

Refusal or non-payment of duties, taxes or customs charges does not qualify an order for a refund of its original shipping costs. Any return, customs, carrier or redelivery charges incurred may be deducted from an eligible refund.

7. Tracking Information

A shipment confirmation email containing a tracking number or tracking link will be sent after your order has been dispatched.

Tracking information may take up to 24 hours to update after dispatch.

8. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address, postal code, email address and telephone number.

International courier deliveries require a physical street address. Please do not provide a PO Box address.

Flowers from my Meadow cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

If you contact us before dispatch, we will do our best to update the address. Once an order has been dispatched, address changes cannot be guaranteed and may incur additional charges.

9. Undeliverable or Returned Parcels

If a parcel is returned to us because it was undeliverable, unclaimed, refused, incorrectly addressed or because customs charges were not paid, we will contact the customer to discuss the available options.

Additional shipping, customs, return or redelivery charges may apply. Original shipping charges are non-refundable once the parcel has been dispatched.

10. Returns and Exchanges

Please refer to our Return Policy for information about returns, exchanges, damaged products and eligibility requirements.

11. Contact Us

If you have any questions about your order or our Shipping Policy, please contact us at info@flowersfrommymeadow.co.za