FAQs

Frequently Asked Questions

1) Where do you ship?

We proudly offer nationwide shipping across South Africa. Wherever you are, we’ll do our best to get your order delivered safely and promptly.

2) What is the standard shipping rate?

Our standard shipping rate is R100 nationwide.

3) What about high-risk delivery areas?

Some areas are classified as high-risk due to safety or accessibility concerns, such as high crime rates or limited infrastructure. Deliveries to these areas may incur an additional surcharge.

If your address falls into a high-risk zone:

  1. We’ll notify you via email and provide details of the surcharge.
  2. A second payment will be required before your parcel is dispatched.

Examples of high-risk areas include:

  • Gauteng: Johannesburg CBD, Hillbrow, Yeoville, Soweto, Alexandra, Tembisa
  • Western Cape: Mitchells Plain, Nyanga, Manenberg, Khayelitsha
  • KwaZulu-Natal: Durban CBD, Umlazi, Inanda
  • Eastern Cape: Motherwell, New Brighton, Mthatha

If you’re unsure whether your area qualifies, feel free to reach out—we’re happy to assist!

4) Are my online payments secure?

Yes, absolutely! We use trusted payment gateways like Yoco and PayFast to ensure your transactions are 100% secure. Both platforms encrypt all sensitive information, keeping your personal and payment details safe.

With PayFast, you can pay via credit cards, instant EFTs, or other convenient options.

5) How can I track my parcel?

Once your order has been dispatched, you’ll receive a tracking link via the email address or cell phone number you provided at checkout.

6) How long does delivery take?

Shipping usually takes 3 to 7 business days, depending on your location. Please note that we don’t ship on weekends or public holidays.

7) Can I return my order for a refund?

We offer a no-obligation return policy to ensure you are satisfied with your purchase. However, if the product has been opened or the seal has been broken, we are unable to process a refund for health and safety reasons.

Please note that the cost of return delivery will be at the customer’s expense. Refunds will only be processed once we have received and inspected the returned product to ensure it meets our return criteria. If you encounter any issues with your order, please don't hesitate to get in touch—we’ll do our best to assist and resolve the matter!

8) Can I request express or overnight delivery?

Currently, we use The Courier Guy’s PUDO locker system, which doesn’t support overnight or express delivery. We’re exploring options to enhance our delivery services in the future.

9) Can I collect my order directly?

As a family-run, off-grid business, our farm isn’t accessible to the public. For your convenience, all orders are available exclusively through our online store.

10) Where else can I find your products?

Our beloved Wild Yam Cream is also available through the following trusted retailers:

  • Takealot
  • Faithful to Nature
  • Pure Natural Health
  • Zayaan Wellness
  • Delia’s Herbal Synergy
  • Rejuven8 Health & Wellness Centre
  • Beyond Beauty & Wellness Centre

11) Can I become a stockist?

Yes, we’d love to collaborate with like-minded businesses! If you’re interested in stocking our products, please get in touch with us directly to discuss partnership opportunities.