FAQs

1) To which areas do you ship?

We offer nationwide shipping.

2) What is the shipping rate?

The shipping rate is R100 nationwide.

3) Are Yoco online payments safe?

Absolutely. Yoco's card machines and online payment portals are 100% secure. All transactions are encrypted, ensuring the safety of both customers and merchants. No card or personal details are stored. Learn more on their website: [Yoco](https://www.yoco.com/za/blog/article/how-to-educate-customers-yoco-payments/)

4) How can I track my parcel?

You will receive a tracking link via the provided cell phone or email address.

5) How long does shipping take?

Shipping duration varies by location, ranging from 3 to 7 business days. Please note that we do not ship on weekends.

6) Can I return my order for a refund?

Unfortunately, we do not process refunds as our products are natural and organic.

7) Can I opt for overnight/express delivery?

No, we utilize The Courier Guys' PUDO locker system; therefore, overnight or express delivery is not available.

8) Can I collect from you?

Regrettably, we are an off-grid family, and our farm is not easily accessible to the public. Our products are exclusively available through our store.