FAQs

1. Where do you ship?

We proudly offer nationwide shipping across South Africa.
No matter where you are, we’ll make sure your order reaches you safely and promptly.

2. What is the standard shipping rate?

Delivery is R130 nationwide

3. Are there extra charges for high-risk delivery areas?

Yes, certain areas are classified as high-risk due to accessibility or safety concerns and may incur an additional surcharge.

If your address falls into a high-risk zone:

  • We’ll notify you via email with the surcharge details
  • A second payment will be required before dispatch

Examples of high-risk areas include:

  • Gauteng: Johannesburg CBD, Hillbrow, Yeoville, Soweto, Alexandra, Tembisa
  • Western Cape: Mitchells Plain, Nyanga, Manenberg, Khayelitsha
  • KwaZulu-Natal: Durban CBD, Umlazi, Inanda
  • Eastern Cape: Motherwell, New Brighton, Mthatha

If you’re unsure, you’re always welcome to contact us.

4. Are my online payments secure?

Absolutely.

We use trusted and secure payment gateways, including:

  • PayFast
  • Yoco

These platforms encrypt your information, ensuring your transactions are fully secure.
PayFast also supports multiple payment methods, including credit cards and instant EFT.

5. How can I track my parcel?

Once your order has been dispatched, you will receive a tracking link via email or SMS, depending on the details provided at checkout.

6. How long does delivery take?

Delivery typically takes 3–7 business days, depending on your location.

Please note:

  • We do not ship on weekends or public holidays

7. Can I return my order for a refund?

Yes — we offer a no-obligation return policy to ensure you’re happy with your purchase.

Please note:

  • Products must be unopened and sealed
  • Return shipping costs are the customer’s responsibility
  • Refunds are processed once the returned item has been inspected

If something isn’t right, please reach out — we’re here to help.

8. Can I request express or overnight delivery?

At this time, we use The Courier Guy PUDO locker system, which does not support express or overnight delivery.

9. Can I collect my order in person?

As an off-grid, family-run business, we do not offer in-person collections.
All orders are processed and dispatched online.

10. Where else can I find your products?

You can explore our stockists here:
👉 https://flowersfrommymeadow.co.za/pages/our-stockists

You can also shop via:

11. Can I become a stockist?

Yes — we’d love to hear from you 🌿

Please contact us at info@flowersfrommymeadow.co.za and we’ll guide you through the process.

Wild Yam Cream — Packaging Update

12. Why has the packaging changed?

We’ve updated our packaging to reduce excess materials and lower our environmental footprint.
This includes removing the black “tamper-proof” sticker and updating our label to include a GS1 barcode.

13. Is the product still sealed and safe to use?

Yes — absolutely.

Each jar is carefully filled, sealed, and quality-checked in-house, ensuring product integrity from production to delivery.

14. Has the formula changed?

No.

Your Wild Yam Cream remains exactly the same —
same formulation, same quality, same results.

15. Why remove the tamper-proof sticker?

After reviewing our packaging process, we found the additional sticker unnecessary within our controlled production environment.

Removing it allows us to reduce waste while maintaining the same level of care and safety.

16. How can I be sure my product is authentic?

All authentic jars are:

  • Produced and packed by Flowers from my Meadow
  • Clearly labelled with our updated packaging and GS1 barcode
  • Sold through our official store or approved stockists

17. Will this affect shelf life or storage?

Not at all.

Shelf life, storage guidelines, and product performance remain unchanged.

18. I received a jar with different packaging — is this normal?

Yes 🌿

During this transition, you may receive either version of our packaging.
Both contain the same product and meet the same quality standards.