FAQs

Frequently Asked Questions

1. Where do you ship?

We proudly offer nationwide shipping across South Africa. No matter where you are, we’ll make sure your order reaches you safely and promptly.

2. What is the standard shipping rate?

We charge a flat rate of R100 for delivery anywhere in South Africa.

3. Are there extra charges for high-risk delivery areas?

Yes, certain areas are classified as high-risk due to accessibility or safety concerns, and may incur an additional surcharge.
If your address falls into a high-risk zone:

  • We’ll notify you via email with surcharge details.
  • A second payment will be required before your parcel is dispatched.

Examples of high-risk areas include:

  • Gauteng: Johannesburg CBD, Hillbrow, Yeoville, Soweto, Alexandra, Tembisa
  • Western Cape: Mitchells Plain, Nyanga, Manenberg, Khayelitsha
  • KwaZulu-Natal: Durban CBD, Umlazi, Inanda
  • Eastern Cape: Motherwell, New Brighton, Mthatha

If you’re unsure, feel free to contact us.

4. Are my online payments secure?

Absolutely! We use trusted, secure payment gateways, including:

  • Peach Payments
  • PayFast
  • Yoco

These platforms encrypt your information, ensuring your transactions are 100% secure. PayFast also supports multiple payment methods such as credit cards and instant EFTs.

5. How can I track my parcel?

As soon as your order is dispatched, we’ll send you a tracking link via the email address or phone number you provided at checkout.

6. How long does delivery take?

Delivery typically takes 3 to 7 business days, depending on your location. We do not ship on weekends or public holidays.

7. Can I return my order for a refund?

Yes! We offer a no-obligation return policy to ensure you’re happy with your purchase.

Please note:

  • Products must be unopened and sealed.
  • Return delivery costs are the customer's responsibility.
  • Refunds are processed only after inspection of the returned item.

If you’re unsatisfied or something’s wrong, please contact us—we’re here to help!

8. Can I request express or overnight delivery?

At this time, we use The Courier Guy’s PUDO locker system, which doesn’t support overnight or express deliveries.

9. Can I collect my order in person?

As an off-grid, family-run farm, we do not offer in-person collections. All orders are handled online.

10. Where else can I find your products?

https://flowersfrommymeadow.co.za/pages/our-stockists

You can also find us on:

11. Can I become a stockist?

Yes! If you'd like to stock our products, we’d love to hear from you.
Please get in touch info@flowersfrommymeadow.co.za and let’s chat.