Delivery to High-Risk Areas
To ensure the safety of our couriers and the successful delivery of your parcels, we follow the guidelines set by our logistics partners regarding high-risk delivery areas. Deliveries to these areas may incur an additional surcharge due to increased risks such as hijacking and restricted accessibility.
What are High-Risk Areas?
High-risk areas are zones flagged by courier services based on local safety conditions. These include:
- Areas with high crime rates or hijacking incidents.
- Locations with limited accessibility or infrastructure issues.
Please note that high-risk zones are updated regularly, and we rely on our courier partners to provide the latest information.
How Does This Affect My Order?
If your delivery address is flagged as a high-risk area:
- You will receive an email notification with details about the surcharge.
- A second payment will be required to cover the surcharge before we can process your delivery.
This ensures that your parcel reaches you securely.
Options for High-Risk Deliveries
To minimize disruptions, you may:
- Provide an alternative address in a standard delivery area.
- Arrange for collection at a designated courier facility nearby.
Need Assistance?
We’re here to help! Please contact our team if you have any questions or need to discuss delivery arrangements.