Returns & Refunds Policy

At Flowers from my Meadow, every product is thoughtfully prepared with care.

We want you to feel confident when shopping with us. If something isn't quite right, our returns policy explains how we can help.

1. Return Window

We offer a 30-day return window from the date of purchase for eligible products, subject to the conditions below.

This voluntary return policy does not limit rights available under applicable South African consumer legislation.

2. Condition of Returned Products

For voluntary change-of-mind returns, products must be:

• Unused and unopened.

• In their original, undamaged condition.

• Returned with their original intact packaging and any included accessories.

For hygiene and safety reasons, opened or used health and personal care products generally cannot be accepted for voluntary change-of-mind returns, subject to applicable consumer rights.

3. Packaging, Hygiene & Wild Yam Cream

We have refined the packaging of our Wild Yam Cream as part of our commitment to reducing unnecessary materials.

Our updated jars no longer include the additional black tamper-evident sticker.

The absence of this sticker does not indicate that the product has been opened or used and is not, by itself, a reason to refuse an otherwise eligible return.

For voluntary change-of-mind returns, our health and personal care products must remain unopened and unused, with their original packaging intact.

These conditions do not exclude statutory remedies for defective, unsafe or incorrectly supplied products.

4. Products Excluded from Voluntary Returns

The following items are generally not eligible for voluntary change-of-mind returns:

• Personalised or custom-made products.

• Opened or used health and personal care products.

• Products specifically marked as final sale.

These exclusions do not limit any statutory consumer rights.

5. Product Expectations & Individual Experiences

Botanical products are made with carefully selected ingredients, but individual experiences and preferences may differ.

A perceived lack of effectiveness does not, by itself, qualify an opened or used item for a voluntary change-of-mind refund.

This does not affect your rights where a product is defective, unsafe, incorrectly described or otherwise fails to meet applicable legal requirements.

6. How to Request a Return

Please email info@flowersfrommymeadow.co.za with your order number, product details and reason for requesting a return.

Photographs may be requested where relevant.

We will review your request and provide return instructions and the appropriate return address.

For voluntary returns, customers are generally responsible for return delivery costs.

Where goods are defective or unsafe, return arrangements and costs will be handled in accordance with applicable consumer law.

7. Damaged, Leaking or Defective Products

We take care to package products securely.

If an item arrives damaged, leaking or defective, please contact us as soon as possible, preferably within three days of delivery, so we can investigate promptly.

Please include your order number, a description of the concern and clear photographs where possible.

This requested reporting period does not restrict your statutory consumer rights.

We will assess the issue and assist with the appropriate remedy, including replacement or refund where required by applicable law.

8. Refund Processing

For approved returns under our voluntary policy, refunds are generally processed to the original payment method within seven business days after we have received and inspected the returned goods.

Where appropriate, you may choose store credit instead.

Statutory refund obligations and applicable deadlines remain unaffected.

9. Exchanges

We do not currently offer direct exchanges for change-of-mind purchases.

If you would like a different product, please follow the applicable return process and place a new order.

This does not limit remedies available for defective or incorrectly supplied goods.

10. Need Assistance?

We're always happy to help.

Email: info@flowersfrommymeadow.co.za

WhatsApp: 083 242 4526

With care, from our meadow to yours.